Privacy policy

Privacy Policy

Effective Date: May 19, 2026

This Privacy Policy explains how Lost Enterprises, Lost Holdings LLC, and lostenterprises.com (“Lost Enterprises,” “we,” “us,” or “our”) collect, use, share, and protect personal information when you visit our website, make a purchase, create an account, contact us, sign up for marketing, interact with our content, or otherwise use our online store and related services.

By using lostenterprises.com, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information you provide directly

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and purchase information
  • Payment-related information, processed securely by our payment providers
  • Account information, if you create an account
  • Customer service messages, reviews, form submissions, or other information you submit

Information collected automatically

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages viewed
  • Products viewed, added to cart, or purchased
  • Referring website, search engine, or marketing source
  • Approximate location based on IP address
  • Interactions with emails, ads, popups, forms, and website features

Information from third-party tools and partners

We may receive information from ecommerce, analytics, advertising, email, shipping, returns, customer service, and marketing tools that help us operate and improve our business.

2. How We Use Information

We use personal information to:

  • Process and fulfill orders
  • Ship products and provide delivery updates
  • Manage returns, exchanges, refunds, and customer service requests
  • Send order confirmations, account updates, and transactional messages
  • Send marketing emails or SMS messages if you opt in
  • Personalize your shopping experience
  • Improve our website, product pages, checkout flow, and customer experience
  • Measure website traffic, search performance, conversion performance, and marketing effectiveness
  • Run promotions, discounts, giveaways, popups, and email capture campaigns
  • Prevent fraud, abuse, security incidents, and unauthorized activity
  • Comply with legal, tax, accounting, and regulatory obligations

3. Ecommerce Platform and Service Providers

Our online store is powered by Shopify and may use Shopify-related checkout, payment, order management, customer account, analytics, and storefront tools. Shopify and our other service providers may process personal information as needed to provide ecommerce services, process payments, support checkout, manage orders, provide analytics, and operate the website.

We also use third-party apps and services to support store operations, marketing, analytics, site functionality, shipping, returns, product options, popups, forms, reviews, email, customer experience, and other business needs. These may include, but are not limited to:

  • PageFly Page Builder
  • BOGOS.io Free Gift
  • Shopify Flow
  • Smart Filter & Search
  • AMP - Back in Stock
  • Instafeed
  • Matrixify
  • Globo Product Options
  • Zapier
  • OptiMonk
  • Microsoft Clarity
  • Hextom Shipping Bar
  • ShipStation
  • Modern Dropship
  • ReturnGO Returns & Exchanges
  • TA Labels & Badges
  • Fontify
  • Orderly Emails
  • MP Size Chart & Size Guide
  • StoreYa Popups and Email Popups
  • Mailchimp
  • Klaviyo
  • Qikify Mega Menu & Navigation
  • MP - Store Migration & Import
  • Messaging tools

These providers are authorized to use personal information as needed to provide services to us, operate their tools, comply with legal obligations, or as otherwise described in their own terms and privacy policies.

4. Analytics and Website Tracking

We use analytics and performance tools to understand how visitors find and use our website. These tools help us improve site speed, navigation, product pages, merchandising, content, marketing, and checkout performance.

These tools may include:

  • Google Analytics for website traffic, engagement, ecommerce, and conversion measurement
  • Google Search Console for search performance, indexing, and technical website insights
  • Microsoft Clarity for heatmaps, session insights, and user experience analysis
  • Shopify analytics and reporting tools
  • Advertising and retargeting platforms, where applicable

These tools may collect information such as device type, browser type, pages visited, clicks, scroll activity, referring sources, approximate location, session behavior, and other usage data.

5. Microsoft Clarity

We use Microsoft Clarity to better understand how visitors interact with our website through behavioral metrics, heatmaps, and session insights. Microsoft Clarity may collect information about how you use our website, such as clicks, scrolls, pages visited, device information, browser information, and approximate location.

We use this information to improve website usability, product page performance, navigation, merchandising, and checkout experience.

6. Email and SMS Marketing

If you sign up for our email or SMS list, make a purchase, enter a promotion, request a back-in-stock alert, or otherwise opt in to receive marketing communications, we may use your contact information to send product updates, promotions, new releases, event information, abandoned cart reminders, back-in-stock alerts, and other brand communications.

We may use providers such as Mailchimp, Klaviyo, Shopify Email, or similar platforms to manage these communications.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails. If you receive SMS marketing, you can opt out by following the instructions provided in the message, such as replying STOP where supported.

7. Cookies and Similar Technologies

We use cookies, pixels, tags, scripts, local storage, and similar technologies to operate and improve our website. These technologies may be used to:

  • Keep items in your shopping cart
  • Remember your preferences
  • Support checkout and account functionality
  • Measure website traffic and performance
  • Understand how visitors interact with our website
  • Personalize content and offers
  • Measure advertising performance
  • Support retargeting or interest-based advertising, where applicable

Most browsers allow you to control or block cookies through browser settings. If you disable cookies, some parts of the website may not function properly, including cart, checkout, login, or personalization features.

8. Advertising and Retargeting

We may use advertising platforms and marketing partners to promote our products and measure campaign performance. These tools may use cookies, pixels, or similar technologies to understand website activity and show relevant ads on other websites, search engines, or social platforms.

Depending on your location, you may have the right to opt out of certain targeted advertising, sale, or sharing of personal information. See the “Your Privacy Rights” section below.

9. How We Share Information

We do not sell personal information in exchange for money. However, certain privacy laws may define “sale” or “sharing” broadly to include some types of advertising, analytics, or retargeting activity.

We may share information with:

  • Ecommerce platforms and hosting providers
  • Payment processors and fraud prevention providers
  • Shipping, logistics, dropship, and fulfillment providers
  • Returns and exchange platforms
  • Email, SMS, and marketing platforms
  • Analytics and website optimization tools
  • Advertising and retargeting platforms
  • Customer support and communication tools
  • Professional advisors, such as legal, accounting, or compliance providers
  • Government, law enforcement, or regulatory authorities when required by law
  • Business partners in connection with a merger, acquisition, financing, sale, or transfer of assets

10. Payments

Payment information is processed by secure third-party payment providers. We do not store full credit card numbers on our own servers. Payment providers may collect and process payment details, billing information, fraud prevention data, and related transaction information according to their own terms and privacy policies.

11. Data Retention

We keep personal information for as long as reasonably necessary to provide services, fulfill orders, maintain business records, comply with legal and tax obligations, resolve disputes, enforce agreements, prevent fraud, and operate our business.

Retention periods may vary depending on the type of information, the purpose for collection, legal requirements, and operational needs.

12. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, online store, payment system, or internet transmission is completely secure. We cannot guarantee absolute security.

13. Your Choices

You may have choices regarding your personal information, including:

  • Unsubscribing from marketing emails
  • Opting out of SMS marketing, where applicable
  • Blocking or deleting cookies through your browser settings
  • Adjusting privacy or advertising settings on your browser, device, or third-party platforms
  • Contacting us to request access, correction, deletion, or other privacy rights, where applicable

14. California Privacy Rights

If you are a California resident, you may have rights under California privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

Depending on your relationship with us and subject to certain exceptions, these rights may include:

  • The right to know what personal information we collect, use, disclose, sell, or share
  • The right to access personal information we maintain about you
  • The right to request deletion of personal information
  • The right to request correction of inaccurate personal information
  • The right to opt out of the sale or sharing of personal information
  • The right to limit the use and disclosure of sensitive personal information, where applicable
  • The right not to be discriminated against for exercising privacy rights

Categories of personal information we may collect

  • Identifiers, such as name, email address, phone number, billing address, and shipping address
  • Commercial information, such as products purchased, viewed, or added to cart
  • Internet or electronic network activity, such as browsing behavior and website interactions
  • Geolocation information, such as approximate location based on IP address
  • Payment-related information processed by our payment providers
  • Inferences, such as shopping preferences or product interests
  • Customer service, marketing, and communication records

How to submit a California privacy request

To submit a privacy request, please contact us at info@lostinternational.net or by phone at 909-268-6200.

We may need to verify your identity before completing your request. If you use an authorized agent, we may request proof that the agent is authorized to act on your behalf.

15. Do Not Sell or Share My Personal Information

We do not sell personal information for money. However, certain advertising, analytics, or retargeting activities may be considered “sharing” or “sale” under some privacy laws.

To request to opt out of sale or sharing, contact us at info@lostinternational.net with the subject line “Do Not Sell or Share My Personal Information.”

You may also use browser-based privacy controls, cookie settings, or available privacy preference tools where supported by our website or third-party platforms.

16. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can review and delete the information if appropriate.

17. International Visitors

If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate. Privacy laws in those countries may differ from those in your location.

18. Third-Party Links

Our website may contain links to third-party websites, social media pages, embedded content, apps, or services. We are not responsible for the privacy practices, content, or security of third-party websites or services. Please review their privacy policies before providing personal information.

19. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices. The updated version will be posted on this page with a new effective date.

20. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, please contact us:

Lost Enterprises
Email: info@lostinternational.net
Phone: 909-268-6200
Store Address: 975 143rd Avenue, Goodyear, AZ 85338, United States

Business Entity: Lost Holdings LLC
Business Address: 5521 Schaefer Avenue, Chino, CA 91710, United States